Parking Enforcement & Compliance Community

Over the years, I've seen parking enforcement viewed very narrowly, primarily as ticket writing. In reality, what we do sits at the intersection of public safety, customer service, and community trust.

We need to start asking a different question as a profession: Are we training officers to issue citations, or to make defensible, fair, and professional decisions in the field?

There's a difference.

A legally valid citation is not always a strong citation. A strong citation reflects clear and reasonable signage, documentation that supports the violation, an environment the average driver can reasonably understand, and an officer's decision grounded in sound professional judgment. In other words, can the citation stand up not just in court, but in the court of public opinion?

Many of our biggest challenges do not stem from enforcement itself, but from the systems that shape it, inconsistent training, unclear discretionary standards, weak documentation, and uneven supervisory expectations. That is also where our greatest opportunity lies.

I believe parking enforcement becomes more credible when leadership builds systems around defensible documentation, scenario-based field training, professional discretion, customer communication, and meaningful supervisor review.

I'm currently focused on strengthening our field training approach to emphasize real-world scenarios, decision quality, and defensibility over ordinance knowledge alone.

How are others approaching this in their operations? What defines a "good citation" in your agency, and where do you see the biggest opportunity for improvement: training, policy, supervision, or culture?

Looking forward to this discussion.

------------------------------
Kenneth Simon, PTMP, PECP
Parking Enforcement Supervisor
City of Greensboro/ Police Department
Greensboro, NC
------------------------------

We use citizen volunteers to enforce handicap parking in Plano Texas.  These volunteers are members of Citizens Assisting Plano Police, which is fully integrated into the Plano Police Department.  They have 20+ hours of patrol and enforcement training, including several hours of specific handicap parking enforcement training, which is mandated by the State of Texas.  The volunteers must be recertified every other year.  In 2025 we issued 832 handicap parking citations plus 465 warnings. We only have 2 or 3 citations a year that are disputed and go to court.  That record is because we issue nothing but good citations.  Our interactions with the citizens of Plano are 99 percent positive.  Typically, our only negative interactions seem to be with the violators.  This record is based on intensive and continuing training.  Positive attitude of all the volunteers. Total support of the Plano Police Department, and proper equipment to include body worn cameras.

------------------------------
Richard Wilson, FTO
Field Training Officer
Citizens Assisting Plano Police
Little Elm, TX
------------------------------

Richard,

This is an outstanding example of exactly the kind of systems-based approach I believe strengthens our profession.

What stands out most is that your results are clearly not accidental; they are the product of intentional structure: formal training, state-mandated standards, recurring recertification, strong police department integration, body-worn camera support, and a culture built around professionalism. The low dispute rate and overwhelmingly positive public interactions speak directly to the value of that model.

We previously operated a volunteer handicap enforcement program as well but made the decision to discontinue it about six years ago due to liability concerns, inconsistent application, and citation quality issues. Looking back, it reinforced for me how critical standardized training, clear discretion boundaries, and ongoing quality control are to the success of any enforcement model, especially one involving volunteers.

Your example highlights the difference between simply deploying people into the field and building a defensible enforcement system around them. The recertification component, every other year, is especially strong and something I think more programs could learn from.

Appreciate you sharing this. It's a strong example of how training and structure directly influence public trust and citation credibility.

------------------------------
Kenneth Simon, PTMP, PECP
Parking Enforcement Supervisor
City of Greensboro/ Police Department
Greensboro, NC
------------------------------

Original Message:
Sent: 04-09-2026 14:20
From: Richard Wilson
Subject: From Ticket Writing to Public Trust: Rethinking Parking Enforcement

We use citizen volunteers to enforce handicap parking in Plano Texas.  These volunteers are members of Citizens Assisting Plano Police, which is fully integrated into the Plano Police Department.  They have 20+ hours of patrol and enforcement training, including several hours of specific handicap parking enforcement training, which is mandated by the State of Texas.  The volunteers must be recertified every other year.  In 2025 we issued 832 handicap parking citations plus 465 warnings. We only have 2 or 3 citations a year that are disputed and go to court.  That record is because we issue nothing but good citations.  Our interactions with the citizens of Plano are 99 percent positive.  Typically, our only negative interactions seem to be with the violators.  This record is based on intensive and continuing training.  Positive attitude of all the volunteers. Total support of the Plano Police Department, and proper equipment to include body worn cameras.

------------------------------
Richard Wilson, FTO
Field Training Officer
Citizens Assisting Plano Police
Little Elm, TX
------------------------------