Brittany,
We have gone to camera enforcement in about roughly half our lots and our all our smart loading zones are all ticket-by-mail and camera enforced. LPR/AILPR enforcement on the street meters is ticket-by-mail or will be transitioned to ticket-by-mail shortly. Officers still have the ability to write a manual ticket, but the majority would be ticket-by-mail. I have legislation that I can share with anyone interested. Biggest lift was making sure if ordinances were needed at the State level or the local level. We had a slight shift in staffing. We took a couple of officers off the street, and they now review the tickets before going to our parking court. Pitfalls have generally been communication to citizens. We are starting to be more proactive in that sense rather than reactive. Another pitfall is more geared toward areas where there is multiple intergovernmental agency oversight. For example, the loading zones. We have a lot of overlap with Dept of Mobility and Infrastructure where there can be competing interests. Open dialog early and often is the key for success. Determining the areas to have smart loading zones takes coordination and outreach. Everyone is competing for that curb space, so it is a bit of a juggling act. Biggest challenge now is that we have great technology that could significantly improve processes but because of political pressure from City and/or citizens, we've had to roll back some of it. For example, we have the ability to enforce 24/7 in lots but had to dial that back from pressure to allow Sundays to be free. So, just because the technology is available doesn't mean it is always allowable. We've had small hiccups with the technology but thankfully we've had great vendors, and we've been able to work through all the bugs together. The other challenge has been with educating people on "AI"....for some reason those two little letters get people all worked up. Lastly, we learned that we have to make sure that our equipment is conducive to the shifts in processes. For example, we have the ability to do ticket-by-mail, but our LPR cameras were out of date, so we are unable to do mobile enforcement when it starts to get dark. The pictures are so bad they are unusable, so we have to throw them out. Just some of our lessons learned. Happy to discuss with anyone who wants more info.
------------------------------
Jodi Hart, CPA, CFE, PTMP
Deputy Director/CFO
Pittsburgh Parking Authority
Pittsburgh PA
------------------------------
Original Message:
Sent: 01-08-2026 14:34
From: Brittany Yokley
Subject: Compliance Corner: Journey to Citations by Mail
For communities using photo-based enforcement, have you implemented citations by mail-or considered the move? What lessons would you share with peers?
• Operational or staffing considerations
• Bylaw or ordinance requirements
• Common challenges or early pitfalls
• What you'd do differently next time
------------------------------
Brittany Yokley
Group Product Manager
Passport Labs, Inc.
------------------------------