Allyship and Equity Community

Parking and mobility systems touch every member of our communities-> residents, visitors, people with disabilities, caregivers, students, workers, and so many others. Creating spaces that truly serve all users requires intentional design, thoughtful policy, and a willingness to see our operations through different perspectives.

What's one improvement, physical, operational, or policy-based, you've implemented or observed that made your parking system more accessible, equitable, or welcoming? This could be anything from signage and wayfinding, payment options, curb design, lighting, ADA accommodations, staff training, language accessibility, or even internal processes.

What inspired the change, and what impact did it have on your users or staff?

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Bianca Keipe
Client Success Manager
Passport Labs, Inc.
Chesapeake VA
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Bianca

De-escalation policy has been helpful.  I have a staff of six that used to be twenty two people, as the city cut the staff they underestimated the impact it would have on staff morale.  Now they are stretched thin with some in the community emboldened to be more rude than kind.

It has made my job stressful as well trying to navigate this from both sides.

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Faye Morrison
Parking Manager
City of Manchester, New Hampshire Parking Division
Manchester NH
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Original Message:
Sent: 12-03-2025 13:49
From: Bianca Keipe
Subject: Designing for All Users

Parking and mobility systems touch every member of our communities-> residents, visitors, people with disabilities, caregivers, students, workers, and so many others. Creating spaces that truly serve all users requires intentional design, thoughtful policy, and a willingness to see our operations through different perspectives.

What's one improvement, physical, operational, or policy-based, you've implemented or observed that made your parking system more accessible, equitable, or welcoming? This could be anything from signage and wayfinding, payment options, curb design, lighting, ADA accommodations, staff training, language accessibility, or even internal processes.

What inspired the change, and what impact did it have on your users or staff?

------------------------------
Bianca Keipe
Client Success Manager
Passport Labs, Inc.
Chesapeake VA
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