I moved out of Omaha a couple of years ago and didn't realize they had been doing this. Granted I was on the County government side, not the City side and not in parking then. Love seeing what they have been accomplishing lately.
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Jodi Hart, CPA, CFE, PTMP
CFO
Pittsburgh Parking Authority
Pittsburgh PA
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Original Message:
Sent: 03-18-2025 11:54
From: Chelsea Baker van Drood
Subject: Citation Collections Strategies
In my home town of Omaha, I know they have a policy that if people pay their citation within a certain number of days, they receive a discount. It's basically a reverse-psychology late fee. It puts a positive spin on on-time payments for the customers and their data says that it has increase the frequency and timeliness of payments. (Omaha folks, feel free to chime in with more specifics.)
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Chelsea Baker van Drood
Parking Services Program Specialist
City of Olympia, Washington
Olympia WA
Original Message:
Sent: 03-17-2025 10:31
From: Robert Ferrin
Subject: Citation Collections Strategies
IPMI Community -
We are seeing a wide variety of citation collections methods being implemented including but not limited to:
- vehicle immobilization
- vehicle towing and impoundment
- vehicle registration holds
- debt setoff programs
- parking permit renewal holds, etc.
All of these citation collection methods are state or locally legislated, and have generally remained unchanged for years. Asking our community:
- what is the ideal parking citation collection process you've used or seen work in the industry?
I'd love to hear answers that are unconstrained by current legislation, and new and innovative processes are welcomed. Thanks!
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Robert Ferrin
Mobility & Parking Sr. Project Manager
Kimley-Horn and Associates, Inc.
Columbus OH
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