By Bill Widis:
Payments power nearly every part of the modern parking experience, from kiosks and gates to mobile apps and permits. But for many parking professionals, what’s happening under the payments hood remains a black box.
And that’s not ideal, because even when everything appears to be working, hidden inefficiencies, missed revenue opportunities, and unnecessary costs can quietly add up. Payments aren’t just a back-end function — they directly impact traffic flow, customer satisfaction, and bottom line.
The reality is that most parking environments evolve over time, often resulting in a patchwork of systems, processors, and configurations. Without visibility into how these pieces work together, it’s difficult to know whether an organization’s payments setup is truly optimized — or just “good enough.” That’s why it’s worth taking a closer look.
In a new article, Opening the Black Box: What Parking Professionals Should Know About Embedded Payments, Bill Widis gives an insider tour of the key areas every parking professional should evaluate, from understanding payment statements and uncovering underutilized features to improving the parker experience and exploring processor flexibility.
You’ll also find a practical checklist to help identify gaps, reduce costs, and unlock new capabilities within existing systems. If you haven’t reviewed your payments setup recently, this is a smart place to start.
Read the full article to see what you might be missing. . . and where you can improve.
Bill Widis is the Vice President of Integrated Payments at Payroc. He can be reached at bill.widis@payroc.com.
Forum Question: What would “fully optimized payments” look like in your environment?