By Chelsea Biltoft:
Attending my first International Parking & Mobility Institute Conference has reinforced one idea above all else: parking is no longer just about managing spaces—it’s about creating a complete mobility experience.
Working in university parking, I spend much of my time analyzing data from permit systems, mobile payment platforms, occupancy sensors, and enforcement software. Before attending IPMI, I viewed these systems as separate tools. This week challenged that perspective. I learned how agencies across the country are connecting data to improve operations, enhance the customer experience, and make more informed decisions.
One topic that stood out to me was micromobility. It was insightful to hear how universities and municipalities are integrating e-bikes, scooters, and other shared transportation options into their parking programs. At the same time, it was reassuring to learn that many organizations are facing the same challenges we are—from managing technology integrations and changing customer expectations to balancing enforcement, infrastructure, and sustainability goals. Hearing how others are approaching these challenges sparked new ideas that I’m excited to bring back to campus.
Another highlight of the conference was seeing Kansas State University recognized as an Accredited Parking Organization. It was a proud moment to see our team’s commitment to excellence, customer service, and continuous improvement acknowledged at the national level. Being part of an organization that has achieved this distinction reinforces the importance of collaboration and striving for higher standards.
As someone attending IPMI for the first time, I’m leaving with more than just notes from educational sessions. I’m leaving with new perspectives, valuable professional connections, and a greater appreciation for how rapidly our industry is evolving. The future of parking extends far beyond parking spaces—it includes mobility, technology, sustainability, and a shared commitment to improving the communities we serve.
Chelsea Biltoft is a Program Project Manager for Kansas State University. Chelsea can be reached at cbiltoft@ksu.edu.
Forum Question: How has attending an IPMI Conference changed the way you think about parking and mobility?