By Mike Drow, PTMP and Todd Tucker, PTMP:
Accepting payments, both digital and traditional, in ungated parking environments is commonplace in all parking markets. Traditional notions of payment acceptance become more complicated in new, ungated environments due to the still-evolving regulatory and legal environments. Most reputable ungated service firms will indeed indemnify and protect their operators and landlords from many (not all) of these challenges, but that doesn’t mean the landlord doesn’t have affirmative duties in the ecosystem to uphold.
The webinar, article, and white paper, “Ungated Environments: Best Practices for Parking Payment Providers,” aim to unpack the still-developing, complex, and detailed expectations that form the foundation of the modern parking environment.
Improper signage (content and style), misalignment between digital and traditional payment methods, lack of consistent policies and processes, misleading consumer journeys, and more are just some of the concerns that this webinar/article/whitepaper seeks to educate on.
As authors, we are pleased to share our knowledge and experience with the parking, transportation, and mobility community, much of which was gained through extensive observation of trial and error while operating downstream of all parking operators, landlords, payment providers, and other relevant stakeholders conducting business in a parking facility.
Click here to read the Parking & Mobility magazine article.
Click here to read the white paper.
Click here to purchase and watch the webinar.
Michael J. Drow, PTMP, is the CEO of PRRS, Inc. He can be reached at mdrow@prrsparking.com.
Todd Tucker, PTMP, is the COO for PRRS, Inc. He can be reached at ttucker@prrsparking.com.
Forum Question: How can best practices evolve as technology and regulations continue to change?